There is little parking in this part of downtown but the restaurant is at a good intersection. While they have an elevator to the dining room specifically for wheelchair users, the bathroom accessibility door button never works so you’re stuck pulling this heavy door open. The bathrooms are consistently a mess with either no soap in some sinks, the garbages overflowing with garbage or the sink area is soaking wet and a mess. The sink faucets and attachments are loose and half the time some of the lighting is out which signals that the company does not care about the whole guest experience. Onto the food. A huge feature used to be made in house but they’ve clearly shifted to outsourcing their food, shrinking their serving sizes and jacking up their prices. Their nacho barrel is $28 without adding protein or guacamole. The toppings are not layered throughout so half the chips are bare. The chicken strips come with 3 strips for over $20 which is abysmal considering they’re not the biggest nor is there anything special about them. I’ve consistently had different experiences with the kung pao dish where the first time it was really good but the last two were horrible and soupy and sweet. Management seems to be a missing feature of this establishment. Servers and bartenders are alll helpful and letting me know when a keg is being changed or they’re out a product but I’ve never once had a good experience with their management team besides when speaking to Mike (? I think his name was) or Josh. The establishment has gone down in quality while promoting sky high prices with small serving sizes
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