Look out of your window at Solihull Hockley Heath, M42 and you'll see countryside all around you. In fact you'll be surprised by just how green the Black Country really is. And, with Shakespeare's hometown just up the road, the stage is set for a great break. Watch star-crossed lovers Romeo and Juliet at Stratford. Or watch modern lovers get married at nearby wedding venues. See the jousting at Warwick Castle. Then taste the chocolate at Cadbury World. Comfy beds and a Beefeater restaurant will welcome you home where you can drift off to a great night's sleep.
This modern budget hotel is a 5-minute drive from both the M42 and M40 motorways and a 10-minute drive from Solihull town centre.
Rooms range from singles to family rooms with 2 sofabeds, where kids aged 15 and under eat and stay free with paying adults. In-room amenities feature free WiFi, pillow-top mattresses and en suite bathrooms with showers, as well as tea and coffeemaking facilities, TVs and desks.
There's an on-site Beefeater grill restaurant and free parking. Breakfast (an extra cost) includes all-you-can-eat and light choices. There are also 3 meeting rooms that can host up to 40 delegates.
Bedrooms
All of our hotels have bedrooms designed for use by disabled persons. However, the dimensions and nature of the facilities available in these rooms may differ between hotels depending on factors such as the age, design and layout of the building.
The accessible bedrooms are mostly located close to Reception or a lift lobby. However, due to the design and layout of some buildings, this is not always the case.
All of our accessible bedrooms have en-suite bathrooms (see ‘Bathrooms’ section below for details of these).
The bedrooms are designed to allow wheelchair users adequate space to travel around the room and manoeuvre their wheelchair.
A clear space to allow transfer from a wheelchair to the bed is provided on one side of the bed. In some older hotels, which have smaller rooms, it has been necessary for us to replace the kingsize beds in the accessible bedrooms with standard double beds in order to create a suitable transfer space.
In newer hotels, and in existing hotels where space permits, we have provided 6ft ‘zip & link’ beds. These allow the room to be set up as either a double or twin room, thereby providing maximum flexibility for our guests.
The beds provided in our accessible bedrooms should be 480mm in height. This is in accordance with the standards recommended in British Standard 8300:2009 ‘Design of buildings and their approaches to meet the needs of disabled people – Code of Practice’. This height is recommended as it corresponds to the seat height of the majority of wheelchairs and, therefore, facilitates transfer between the wheelchair and the bed.
However, we appreciate that some guests may prefer a higher bed and, if given sufficient advance notice of this at the time of booking, we can arrange to have the bed raised.
Unfortunately, Premier Inn cannot provide mobile hoists. However, should a guest wish to bring their own mobile hoist we can arrange to have the bed raised to accommodate its use, if given sufficient advance notice of this at the time of booking.
All bedrooms are provided with a desk and chair. Where space permits a tub chair and small table are also provided. If during your stay you would like the bedroom furniture rearranged, or an item of furniture removed or provided, please contact Reception and we will do our utmost to assist.
Accessible storage facilities are provided in all bedrooms
The flooring in bedrooms is short pile carpet.
Televisions with a remote control are provided in all bedrooms. These televisions have the facility to display subtitles.
The entrance doors to accessible bedrooms are fitted with wide angle door viewers (spy holes) at both seated and standing levels.
All accessible bedrooms are provided with emergency assistance alarms.
Fire evacuation procedures are displayed on the back of the bedroom door. Guests are reminded to inform Reception if they would require any assistance in the event of a fire evacuation.
Bathrooms
All of our accessible bedrooms have en-suite bathrooms, with wide entry doors for ease of access.
The dimensions of these bathrooms provide adequate turning space for a standard wheelchair.
The toilet in the bathroom is provided with grab rails.
The majority of our bathrooms are fitted with shallow baths, with the bath rim at the same height as the majority of wheelchair seats (480mm), and grab rails around the bath. These aid transfer from a wheelchair to the bath.
Wet room facilities are also available in some of the accessible bedrooms in our newer, and recently refurbished, hotels. These wet rooms have a level access shower rather than a shallow bath. If the use of a wet room is particularly important to you, we strongly recommend that you check availability with the hotel at the time of booking.
All accessible bathrooms are fitted with accessible sinks, with lever taps.
Soap is provided in soap dispensers.
All accessible bathrooms are provided with an emergency assistance pull cord.
Bathroom floors are of a non-slip material.
Bath mats are available from Reception upon request.
Latest Reviews
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Emelia Lemus
16 Jun 2018
4.0
Parking: 3.0
Accessibility: 4.0
Toilets: 4.0
Staff: 5.0
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Mark Carter
19 Jan 2023
0.6
Parking: 5
Accessibility: 5
Toilets: 5
Staff: 1
Read All ReviewsUpon arrival with a disabled passenger we discovered 4 disabled parking spaces, 3 were occupied by non badge holders. The staff were friendly and helpful, the room was warm, well-furnished and clean and the bed was huge and comfortable. Room was large enough to move around in his wheelchair. The breakfast was fine. It’s the kind where the hot food is brought out to order rather than a buffet. Overall we had a good few days and would certainly use the hotel again if we were in the area.
I had to drive our disabled daughter, and her two boys, home after Christmas. North Yorkshire… which is too far for her even though her latest operation has improved her situation tremendously and she no longer needs a wheelchair.
I rang the hotel, the day before, to explain I’d need two rooms next to each other, or across the hall, so that I could help with the boys. After three attempts (so much for the desk being manned 24/7!) I got through and a helpful chap said that wouldn’t be a problem and he’d make a note of it on the system.
The next day traffic was dreadful so we arrived just after teatime to be given rooms 11 and 24!
Because ‘the hotel is full’.
Yes… that’s why I rang the day before!
I think the problem was that there were two bookings with the same name, ours and another couple because, after settling our daughter in and walking to room 24 I got a panicked call from her as someone had come into the room just after she’d put the boys in the bath.
She had had a quick shower, got the boys undressed and in for a wash, exited the bathroom and bumped into a couple who were just coming into the room. Having been given a keycard, from reception!
Premier Inn’s response to this was that they ‘take the safety and security of guests seriously’.
Well God knows what it would be like if they didn’t take it seriously then!
They just give your keycard to someone else and then pretend that you’re secure when you stay with them.
Really… ?
Thankfully the other couple (same name as us, remember?) were nice but say they weren’t? My disabled daughter, half naked, my two naked grandsons in the bath and a couple of less admirable types walk in?
She slept (I use the word in the loosest sense) with a chair wedged under the door handle and I worried all night as my room was so far away.
Next morning the problems continued at breakfast.
‘There’s only one room with a meal deal booked’ when we got to the restaurant.
Of course both rooms had had a meal deal booked but one ‘wasn’t on the system’.
My disabled daughter, two grandsons and I had to stand, humiliated, at the entrance until I found my glasses, got out the phone and brought up the confirmation email.
Then we were allowed to sit down, by which time my daughter’s hip was playing up again.
But at least Premier Inn’s paperwork was in order… !
Be aware people that in the unlikely event that you have a rubbish stay it takes ‘ten working days’ for a reply to your contacting them online.
Ten working days is, of course, two weeks for normal people.
Our reply was to tell us that they’d refunded the cost of our two breakfasts already which they hadn’t… they’d refunded one… and they would process a refund of one of the two rooms my husband had booked in.. yes, you’ve guessed it… ten working days.
One of the rooms…
So one of us wasn’t worth refunding.
I wonder if the other couple, with the same name, got our second breakfast refund because I certainly haven’t. Sent Premier Inn a screenshot of my bank account showing one refund but, of course, no reply… ten working days for a response.
My wife complained in the comments section of one of their ads, on Fb, and Olivia replied with a link to discuss it further using Messenger.
A link that didn’t work.
Another way of delaying things… ?
She persevered and, finally, someone replied in Messenger requesting more details. Details that are already in their system as I had complained at the time.
Another way of delaying things… ?
This morning’s message is that they cannot discuss things further as my wife’s name isn’t on the booking and it would be against the data protection act.
Really, which section?
I find it extremely irritating when companies hide behind the DPA and when you ask them about the relevant section that bans them from continuing they reply ‘Ummmm… ‘
Because there isn’t one, it’s just another way of delaying things in the hope we give up.
The complaint went in online on the 29/12, today is 19/01 and they’ve still not replied substantively.