Hilton London Metropole Hotel Hilton London Metropole Hotel, 225 Edgware Rd, London W2 1JU, UK

At Hilton London Metropole, we combine a fantastic Central London location — great for visiting many of the capital’s favorite attractions — with comfortable guest rooms and first-class facilities. Here on business? We’re one of Europe's largest conference hotels, with 42 well-equipped meeting and event rooms. If entertainment's the reason you're in town, some of Europe's best theater, shopping, dining and nightlife is just a short tube ride away.

Reception:

There are five check-in desks and a lowered guest relations desk if you are in a wheelchair. • There is one induction loops at the far right hand desk. • When you check in, please tell the reception staff if you have any restrictive disabilities so we can incorporate this into your PEEP (Personal Emergency Evacuation Plan). • The hotel has numerous Evac Chair+ & trained staff members to help you in an emergency, if required. Concierge: • The concierge desk is to the right of the Tower Entrance.

Lifts:

The east wing and tower wing lifts are by reception on the ground floor • The west-wing lifts are opposite the main staircase at the far end of the main lobby.

Toilet facilities

• There are a number of accessible toilet facilities in each of our east and west wings.
• East wing on the mezzanine floor. Take the glass lift from the ground floor to the mezzanine floor. Turn right and the toilet is directly in front of you.
• West wing on the ground floor. There are two toilets including a nappy-change facility. Each toilet has a lowered toilet seat, hand rails either side, a lowered hand basin and taps, a hand dryer, a mirror and panic alarm. o West wing on the second and fourth floors. You can get to these using the west-wing lifts. Turn left or right they all contain the same facilities as above.

Getting around the hotel

• All lifts have tactile, with markings which can be felt, buttons inside the lift and at each call point. Each lift is fitted with an announcement system to let you know what floor you are on and when the doors are opening and closing. Each lift is also fitted with an emergency button so you can communicate with the operator.
• There are four lifts serving the bedroom floors of the east wing. One lift serves the mezzanine and lower function suites (Windsor and Palace). There are four lifts serving the Tower and four lifts serving the west wing.