Accommodating Guests with Disabilities
Disney Parks have an unwavering commitment to providing a welcoming and inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a tool provided at the Walt Disney World® theme parks to enhance the service we provide to our Guests with disabilities. A Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS. Depending on the attraction, Guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.
Disability Access Service
DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment. This service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. Once a return time is issued, Guests are free to enjoy other theme park offerings such as meeting a Character, grabbing a bite to eat, enjoying entertainment or even visiting another attraction until their listed return time. Return times are valid until redeemed prior to park closing. Guests can only have one active return time at a time. As soon as an outstanding attraction return time is redeemed, Guests can receive a return time for the same or a different attraction. This service can be used in addition to Disney FastPass+ Service.
Special Accommodations for Specific Circumstances
DAS, with its virtual wait, will accommodate many of our Guests with disabilities. We recognize, however, that our Guests with disabilities have varying needs, and we will continue to work individually with our Guests to provide assistance. In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn’t meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions). All accommodations will be made in person, on site at Guest Relations. We are unable to provide accommodations in advance of a Guest visit.
