DoubleTree by Hilton Hotel London ExCel 2 Festoon Way, London E16 1RH, UK

An ideal base for business and leisure guests, DoubleTree by Hilton Hotel London ExCel is a warm and welcoming hotel just moments from the ExCel Exhibition Centre, and 11 minutes’ drive from Canary Wharf. Our friendly staff looks forward to greeting you at check-in with a signature, warm chocolate chip cookie.

The spacious and modern guest rooms at this London ExCel hotel feature complimentary WiFi, a work desk, and an in-room safe. Upgrade to enjoy dock views and perks like bathrobes and slippers, or choose an inviting suite for a well-equipped kitchenette and a separate living area. Our onsite restaurant boasts relaxing waterside views and striking design by multi award-winning interior architects. Enjoy a nutritious light bite in the relaxed Market Pantry, or pick up a specialty coffee or a hot meal to take away and enjoy in the comfort of your room. Relax with a glass of wine or a signature cocktail in the lounge, which also serves sharing platters and popular bar classics with a contemporary twist. It’s easy to maintain your exercise routine in our well-equipped fitness center.

Take advantage of useful services in the complimentary 24-hour business center. With a modern boardroom for 10 delegates, and a larger space with a capacity for up to 40, our modern London ExCel hotel is ideal for small meetings and drinks receptions. The restaurant can also be utilized for functions for up to 100. Complimentary onsite parking and contemporary audio/visual equipment will ensure your event is professional and hassle-free.

Parking

• The venue does have its own car park.

Venue Car Park

• Parking is free for all users.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is/are 5 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 376cm x 455cm (12ft 4in x 14ft 11in).
• The nearest designated bay is 15m (16yd 1ft) from the main entrance.
• The furthest designated bay is 30m (32yd 2ft) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• Assistance may be required because there is / are uneven surfaces.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does not have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

On Street Parking and Drop-off Details

• There is not a designated drop off point.

Reception

• The desk is 8m (8yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk does not have a lowered section.
• The lighting levels are bright.

Room:

General Information

• The Tourist Board rating is 4 stars.
• There are 224 rooms in total.
• There are 0 standard ground floor rooms.
• There are 212 standard rooms on other floors.

Accessible Rooms

• There are accessible ensuite facilities.
• There is / are 12 room(s) which has / have accessible ensuite facilities.
• There is / are 6 adjoining room(s) available for carers.

Location of and access to rooms with accessible ensuite

• There is level access from an accessible entrance.
• This is by lift.
• No accessible rooms are located in a separate building from the main hotel.

Accessible Room

• The room number or room name viewed was 425.
• The width of the door is 93cm (3ft 1in).
• The height of the bed is 57cm (1ft 10in).
• The measurement between the bed base and floor is 36cm (1ft 2in).
• Light switches are within 120cm from floor level.
• There is not a functional emergency alarm in the room.
• No emergency alarm is fitted in the room.
• An adjoining room is not available.
• Assistance dogs are welcomed to stay with guests in accessible rooms.

Accessible Ensuite

• The width of the door to the ensuite is 88cm (2ft 11in).
• The door opens outwards.
• The door weight is light.
• The door is locked by a twist lock.
• The dimensions of the accessible ensuite are 159cm x 240cm (5ft 3in x 7ft 10in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 84cm (2ft 9in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted grab rails are available.
• As you face the toilet, the wall mounted grab rails are on the right.
• The toilet seat is 42cm (1ft 5in) above floor level.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm in height.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 82cm (2ft 8in).
• The tap type is lever.
• There is a mixer tap for the sink.
• There is not a functional emergency alarm available in the ensuite.
• It is out of reach(higher than 10cm (4") from floor).
• Disposal facilities are not available.
• There are mirrors.
• Mirrors are placed at a lower level or at an angle for ease of use.

Bath and Shower

• There is not a bath.

Wheel In Shower

• There is a wheel in shower.
• The shower head is adjustable.
• The shower control type is twist/turn.
• The shower seat is flip down.
• The flip down or fixed seat height is 38cm (1ft 3in).
• There are handrails available.

Signage, colour contrast and lighting in accessible rooms

• There is no additional signage on or near the hotel door.
• The colour contrast between the external hotel room door and wall is good.
• The colour contrast between the walls and floor is good.
• The colour contrast between the internal hotel room door and wall is good.
• The colour contrast between the external ensuite door and wall is good.
• Lighting levels are medium.

Colour contrast and lighting in accessible ensuite

• The colour contrast between the internal ensuite door and wall is poor.
• The colour contrast between the walls and floor in the ensuite is good.
• The colour contrast between the drop down rails and wall is poor.
• The colour contrast between the grab rails and wall is poor.
• Lighting levels are medium.

Auxiliary Aids - General

• Some hotel rooms have auxiliary aids for people with sensory impairments.
• The available auxiliary aid(s) is(are) flashing alarms.
• Flashing fire alarms are in rooms.
• The hotel does not provide any other auxiliary aids for people with mobility impairments.
• Assistance dogs are welcome to stay with guests in rooms.
• The number of accessible rooms with baths is 0.
• The number of accessible rooms with wheel in showers is 12.

Ground Floor Standard Rooms

• There are not standard rooms on the ground floor.

Standard Rooms on Other Floors

• There are standard rooms on other floors.
• The other floors can be accessed by lift.
• Adjoining rooms are available.